From the beginning of my career in insurance, my driving motivation has been to help as many people as possible. I want to help people have better experiences and change their perspectives on insurance.
To me, digital service is a fundamental way to create great customer experiences. My agency, Majdas Touch Insurance, is completely digital.
Before I started my agency, I spent 12 years as a captive insurance agent. The company I worked for had a lot of rules and restrictions about how I could use technology. They expected agents to use paper documents and meet with every client physically in the office.
This became untenable as I grew my book. I needed different methods to get in touch with all my new clients and prospects – if I had to see them physically in the office and process applications by hand, it severely limited my time.
Plus, as a millennial myself, I felt it didn’t make sense to use analog methods with the generations who were coming up. Millennials don’t want to drive across town to an office to sign a paper document. And if millennials have high expectations with digital, Gen Z will have even higher expectations.
I felt like there was a need for a shift in what’s considered the standard insurance office.
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